Our ironclad commitment to providing the best customer service in the industry is easily perceptible in the enthusiastic feedback left by decades of Aquatec’s satisfied consumers.
Thank you for your assistance with our small problem. Sorted out again by calling you direct as we did in the recent past to discuss replacement filters. I have to say with this newest purchase and the help with the filter issue we had the service we have received from you has been outstanding and much appreciated.
hello AQUAPRO, I first built my fish pond well over a decade ago, and commenced with four gold fish from our 'local' aquamarine shop(Colin's) at Waurn Ponds,Geelong..brought them home in a plastic bag/water, temperature in the high 30s and my sweetheart said 'Ron, do you think we should get a large container from the tool shed and part fill it with pond water before we let our little cobbers go?'..we did that after we had the AQUAPRO AP1000F running before we drove to Colin's..now we'll never know just how the fish survived, however,13 years later- we now have 27 gold fish(92%) of the original cobbers swimming merrily..a family accident saw AP hauled out while the motor was still running!!!..so, down to Bunnings and we're the proud owners of the latest AQUAPRO.. as the saying goes-'the proof is in the pudding',and with AP1000F-the grandchildren ALWAYS head to the pond when ever they arrive, and they're wrapped in the sound of running water and our cobbers swimming under the cascading H2O..I have no doubt the fountain heads the reasons why my off-spring love the 'fishies, and may be, just may be, AQUAPRO plays its part in the life of the Lock fish pond?..
I would just like to thank you for the help and technical advice Aquatec have provided regarding choice of pump for a project Crystal Waters Irrigation has been involved in by way of supplying materials and parts for this beautiful wall garden at Morley Galleria designed in conjunction with Alessios Gardens who manufactured and built the structure and plant display. The PondMAX EvoII Series pump model 4900 was the unit recommended to perform the required duty, two of these were installed to the 10 metre wide display along with associated fittings and on commissioning worked perfectly circulating the water to the display, these units perform very smoothly and quietly. I would recommend Aquatec as a supplier who can offer the complete service from choice to supply.
I have 3 PondMAX Pumps, for my aquaponics pond. I can not recommend them highly enough. Have brought lots of pumps in my life and have found either the impellers break, or the casing snaps/cracks or the motor just ceases up. Sometimes the company has gone out of business and can't fulfil the warranty.
However I have only ever had a problem once with my PondMAX pumps and they work hard 24/7 . When I contacted the company for help, their customer service could not have been better. They gave me advice, then sent a part and when that did not work, they sent a new pump, and it was all sent very fast so my pond and fish did not suffer too much! I would only ever buy an PondMAX pump in the future! Thank you Aquatec! Wish all companies provided great after sales service like you!
Absolutely no complaint about the service. We went out on lunchtime Friday and when we got back the two filters were on the doorstep. We’ve waited up to three weeks to get stuff out of Brisbane!!! This has been extraordinary and can’t thank you enough. Filters in and fish are happy. Very much appreciated. We will pass the instructions on to Bunnings for their education. Again a big thank you. Kind regards.
WOW. Thank you so much Chris.
I have had two months of problems with my pond algae plus filter problems. Not able to get parts from retail shops, no help at all.
One day, I came to Aquatec, I got referred to Chris from Tirzah.
All problems fixed and solved. Thanks to you both you made an old guy happy.
Thank you so much for the great help I received in getting my water feature working again. I received the best customer service ever, and I left knowing my replacement part would have my water feature working again as you took the time to show me the faults.
I would definitely come back and recommend family and friends to buy your products.
I would just like to take the time to say thank you to Jason for all of his help with a customer of mine that needed to extend his LED lighting system. Jason was able to fix the situation without any problems quickly and professionally making my job so much easier. The customer was so happy with the service that Jason provided that he plans to extend his lighting system further
Thank you guys for your friendly and prompt service and solving my pump replacement dilemma with a simple phone call.
I could name a few companies who would do well in following your lead in what makes excellent customer service.
We just wanted to take a moment to let you know that we are particularly grateful to your sales representative Jason for his swift and generous assistance in regards to providing the correct size pump for our pond. He was extremely knowledgeable and was able to rectify an unfortunate situation experienced with our original pump supplier in a very courteous and professional manner. Thank you again for your help, we will certainly recommend your services! Much appreciated
- Adam & Kimberley
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